SALON POLICIES

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The BOOK NOW scheduling system is open for you to reserve an appointment at minimum three days from the date that you are on the calendar. Please do not book an appointment more than 14 days in advance. Failure to adhere to this guidance will result in a cancelled appointment. Call us directly for special circumstances.  

On the BOOK NOW page, select All Services or a specific braiding category to select your desired style and follow the prompts. You’ll be taken to a short questionnaire asking for your name, contact information, and style details. You’ll also be able to include any notes or questions about your upcoming visit. 

Once you complete the form, you’ll be required to leave a $50 NON-REFUNDABLE AND NON-TRANSFERABLE DEPOSIT. If you do NOT leave a deposit, your appointment will NOT be confirmed. The balance will be due in CASH at the conclusion of your service. 

A team member will contact you 24 to 48 hours after receiving your deposit to respond to your booking questionnaire and confirm your appointment. If you must make a change to your appointment, please do so at this time. Any changes or cancellations made after the appointment confirmation will not be honored, and you will forfeit your deposit and slot. We reserve the right to make changes or cancellations to appointments at our discretion.  

Please keep in mind that you will receive all notifications regarding your scheduled appointment via text alerts and emails. It is your responsibility to keep track of any updates.

Appointment changes, no-calls, and no-shows will not be accepted. You forfeit your deposit in either event. Please make sure you are booking an appointment on a day that you are absolutely available. A client who misses two appointments will no longer have the option to book an appointment.  We truly pride ourselves on delivering our clients’ style dreams. Therefore, we will not accept any last-minute changes to your style choice. You are responsible for the style you select. Please ask all styling questions during your consultation with our team. We reserve the right to make changes or cancellations to appointments at our discretion.  

All guests are required to arrive with their hair washed, fully detangled, and placed into a protective style like bantu knots, two- strand twists, plaits or cornrows. You are not required to create more than 12 sections and it is not expected to be prim and proper. Do NOT saturate your hair in oil, creams, butters, lotions, and leave-in conditioners. Additional charges will be incurred if we must prep your hair on the day of your visit. Refer to this link for instructions on how to detangle.  

All final payments must be made in CASH ONLY at the completion of your service in the salon. We only accept digital payments to secure your reservation prior to your visit. We will not accept remaining balances via these platforms. Please secure cash at nearby ATMs and commercial banks prior to your appointment. 

There will be absolutely NO REFUNDS for any reason. Nevertheless, we make it our priority to resolve all issues to the best of our ability. If you have any issues, we urge you to communicate your concerns at the time of your visit. 

Prices vary depending on several factors, including but not limited to your natural hair type, head shape and size, requests for long lengths, volume and fullness, color combinations, style choices and your stylist’s skillset. All pricing provided, whether verbally or written, are base rates that vary depending on these factors. Final pricing is always determined at the time of your service.  

We do not service children under the age of 7 years old. Please bear this in mind before making your appointment requests. In addition, we reserve the right to discontinue service to children with sensitive scalp and minimal hair styling experience if non-compliance persists due to discomfort.    

Kandee is available on Tuesdays through Sundays from 10 a.m. to 7 p.m.  The earliest available appointment is at 10 a.m. and the latest available is at 4 p.m.  To book an early (before 10 a.m.) or late (after 4 p.m.) appointment for a style that takes 3 hours or more to complete, you must request and receive a special approval from Kandee. These early bird and night owl appointments will incur an additional fee due at the time of your deposit. Monday bookings will require the same procedure and incur a higher convenience fee.